Contents
1. How to log in
- Go to suvastika.com and scroll to the footer.
- Click Team Login (bottom bar, next to Terms · Privacy · Sitemap) — or open
suvastika.com/login. - Enter your username and password and click Sign in.
You're taken to your own dashboard automatically based on your role. Your session stays active for 30 days.
| Person | Username | Opens |
|---|---|---|
| Khushboo Sachdev (CEO) | khushboo | CEO Overview |
| Sumeet (Sales / Service) | sumeet | Operations dashboard |
| Kunwer Sachdev (Admin) | kunwer | CEO Overview |
2. Changing your password
- On the Team Login page, click Change password.
- Enter your username, current password, and a new password (at least 6 characters).
- Click Update password, then sign in with the new password.
3. CEO Dashboard — Khushboo
A one-glance view of business health. Refreshes automatically every minute. Read-only — nothing to manage.
Choose your time window
Buttons at the top switch the whole dashboard between Today, This week, This month, 3 months, and This year. Every number and chart re-scopes to the period you pick, and the trend chart adjusts automatically (hour-by-hour for today, up to month-by-month for the year). Your choice is remembered next time.
At a glance (for the chosen period)
- Enquiries — new website leads (with % vs the previous period).
- Service requests — after-sales requests.
- WhatsApp conversations — customers in WhatsApp chats.
- Missed calls (live) — unanswered calls right now from SparkTG = potentially lost customers to follow up.
- Leads awaiting response — leads nobody has actioned yet.
Demand & customers
- Enquiries trend: is interest growing over the chosen window.
- What customers want: most-requested products.
- Top cities: where enquiries come from.
- Pipeline: New → Contacted → Qualified → Won → Lost.
Call centre (live)
Total / inbound / outbound / missed calls, callers in queue, free agents, and each agent's live status.
Staffing & operator cost
Calls handled, operators on duty, average calls per operator, and how busy they are right now — with a plain recommendation: whether to add an operator (callers waiting / everyone busy), consider running with one fewer (low utilisation), or that staffing looks balanced. Use it to decide with the call centre whether to increase or reduce operators.
Service quality & response time
Service requests by product (a quality signal), plus team responsiveness: Answered ≤30 min (share of enquiries called back within the 30-minute target), Overdue now (leads past the target and still not called), % of leads actioned, still waiting, and missed calls.
4. Operations Dashboard — Sumeet
Where the team acts on every enquiry, service request, and WhatsApp chat. Refreshes every minute (and never wipes a reply you're typing). Three tabs at the top:
Enquiries
New sales leads — phone, product interest, sizing answers. On each card: WhatsApp (chat, pre-filled), Call (dial), Mark contacted (dims the card; Undo if needed). Use search and the product/status filters to find any lead.
Service
After-sales requests — product, the issue, city. Use WhatsApp / Call to reach the customer and Mark resolved when handled.
Chats (WhatsApp inbox)
Full conversation threads. Type in the reply box and press Send to reply directly — it goes out on the official WhatsApp number and is saved. Call to phone the customer.
5. Logging out
Click Log out (top-right of your dashboard). Always log out on shared or public computers.
6. Troubleshooting
- Sent back to login — session expired; sign in again.
- Old version / missing link — refresh the page (Cmd/Ctrl + Shift + R).
- "Invalid username or password" — usernames are lowercase; check caps lock, or use Change password.
- Dashboard shows 0 everywhere — still loading; wait a moment or click Refresh.
- WhatsApp reply won't send — the customer must have messaged within the last 24 hours; otherwise call them.