For Sumeet: Click complaint to verify/resolve, then Mark as Completed to remove from today's board. Completed complaints won't appear tomorrow. Repeat customers highlighted in yellow.
Staffing & operator cost
Operator load — today
Live snapshot from SparkTG. Per-operator, day-by-day history is being set up so this becomes a confident weekly/monthly staffing decision.
Service quality
Service requests by product
Team responsiveness
AI WhatsApp assistant
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My team — direct WhatsApp to Sumeet & agents
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WhatsApp chats open only if you want to watch in real time
