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Su-vastika — A Rotomag Company
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Legal

Return & Refund Policy

Eligibility, timelines, and how to raise a return, replacement, or refund request.

1. Overview

At Su-vastika, we want you to be satisfied with your purchase. This policy explains when a product can be returned, replaced, or refunded, and the process to follow. Manufacturing defects are handled under our Warranty Policy; this policy covers returns and refunds at the point of sale.

2. Eligibility for Return / Replacement

  • The product is dead-on-arrival (DOA), damaged in transit, or materially different from what was ordered.
  • The request is raised within the eligible return window stated on your invoice or order confirmation.
  • The product is returned in its original condition, with all accessories, manuals, and original packaging.
  • Proof of purchase (invoice/order number) is provided.

3. Non-Returnable Items

  • Products that have been installed, used, or physically damaged after delivery (except valid warranty claims).
  • Products with a removed, altered, or unreadable serial number.
  • Custom-configured, made-to-order, or project-specific systems, unless defective.
  • Consumables and items explicitly marked as non-returnable at the time of sale.

4. How to Raise a Request

  • Contact our support team with your invoice/order number and the reason for the return.
  • For transit damage or DOA, please report within the window stated on your invoice and, where possible, share photos.
  • Our team will verify eligibility and guide you through pickup or return shipping.

5. Refunds

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed to the original payment method within the timeframe prescribed by your bank or payment provider.
  • Shipping charges, where applicable, are non-refundable unless the return is due to our error or a defective product.

6. Replacements

Where a replacement is approved, the replacement unit will be dispatched after the returned product is received and inspected, or as otherwise agreed with our support team.

7. Contact