Our Policies
Transparency matters to us. All of our customer and website policies are gathered here in one place. Select a policy to read the full details.
Privacy Policy
How we collect, use, disclose, and safeguard your personal information when you use our website or contact us.
Read policy →Actionable Feedback Policy
How we collect, process, and act on feedback from customers, employees, partners, and stakeholders.
Read policy →Lithium Battery Safety Policy
Critical safety protocol for installation, maintenance, charging, handling, transport, and disposal of our lithium battery products.
Read policy →Warranty Policy
Warranty coverage and terms. Warranty periods vary by product line — inverters, UPS, lithium batteries, and BESS.
Read policy →Return & Refund Policy
Eligibility, timelines, and the process to raise a return, replacement, or refund request.
Read policy →Shipping & Delivery Policy
Dispatch timelines, charges, transit damage handling, and installation guidance.
Read policy →Women Safety Policy
Our commitment to a safe, respectful workplace and the prevention of sexual harassment, in line with the POSH Act, 2013.
Read policy →Terms & Conditions
The terms that govern your use of the Su-vastika website and services.
Read policy →